Terms & Conditions

Product Availability

At couture by hourglass we strive to be constantly bringing in new, fresh, and unique styles on a biweekly basis to provide our customers with new arrivals daily. Due to the high demand of our products, our items sell out very quickly. On occasion, certain items displayed on on our site may no longer be in stock. Once an item is sold out, the item will still display for sometime as we give the option to our customers to provide their email to be notified when and if that item is restocked. However, display of an particular item or size online is not a guarantee that the item is available. In the event that a customer purchases an item which is no longer in stock, we will refund you for the entirety of that item plus any applicable shipping charges. Should you have any questions concerning the availability of a particular item, please contact our customer service department for assistance.

 

ORDERING DURING A SALE 

ALL SALE ITEMS ARE FINAL NO EXCUSE 

(IF YOU USE A PROMO OR DISCOUNT CODE MEANS ALL SALES ARE FINAL)

ALL ORDERS DURING A SALE TAKE 7 TO 14 BUSINESS DAYS NO REFUNDS OR EXCHANGE 

ANY ORDERS DURING A SALE MAY TAKE LONGER THEN NORMAL (2-4) BUSINESS DAYS! 

SATURDAY AND SUNDAY NOT BUSINESS DAYS 

SELECTING PRIORITY MAIL IS NOT PROCESSING TIME

Display

We strive to display our products in our pictures as accurate as possible. Customers may also contact us for more information regarding products prior to their purchase. However, due to various factors, such as your computer monitor’s size and capabilities, may affect what you see on your screen. Therefore, we cannot be held responsible for the display of any color, texture or detail of its merchandise on your computer or phone screen. Nevertheless, if you are not happy with your purchase, you may send it back for a store credit. For more information regarding our return policy, please visit return policy. 

Copyright

We are well aware that our pictures are on various so-called sites and social media pages, who repeatedly use our photographs to sell low quality look alike of our clothing. We want to clarify that none of those pictures are approved for their use and we are taking action against these copyright infringements. Furthermore, all images, photographs, and promotional graphics appearing on the couturebyhourglass.shop website are the exclusive property of couturebyhourglass.shop and are protected under the United States and International Copyright laws.

The images may not be reproduced, copied, transmitted or manipulated without the written permission of couture by hourglass

Use of any image, photograph and promotional graphic (digital, artist rendering or alike) on another eCommerce property, social media page, blog, or news source not affiliated with couturebyhourglass.shop without proper written consent is a violation of the United States and International Copyright laws.

Refunds and In Store Pick Up Terms and Conditions

We do not provide REFUNDS under any circumstance other than if the item was not available at the moment of purchase. We offer in store pickups to our customers who live or are in the Miami are and would like to pick up their items instead. If items are not picked up within 10 days, customer refuses the right to exchange, or get store credit for their items and the sale becomes final. If the item has not been picked up after 30 days, customer refuses the right to claim their items and no refund or store credit will be provided. If a customer decides they would like the items shipped instead, they can request an invoice for shipping and items can be sent to the address they provide. By selecting in store pick up, the customer agrees to not issue any chargebacks or disputes against hourglass couture. For items that are shipped, once the customer receives the package (when the tracking number provided by us appears as delivered) the customer agrees to not issue any chargebacks or disputes against couture. Furthermore, hourglass couture is not responsible for packages that are lost or stolen. All claims should be directed at the shipping company provided at the time of delivery.

By visiting or shopping at couture by hourglass you agree to the terms and conditions as well as the return policy as stated on our site. For any questions concerning our return policy and or our terms and conditions, please contact us at order@couturebyhourglass.shop